Privacy Policy

1. Scope

This Privacy Policy explains how Genkey handles personal data for users in international beta regions outside Korea.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Account data (name, email, account identifiers)
• Order and transaction data (items, payment status, shipping details)
• Design and content data (uploaded assets, project metadata)
• Technical and usage data (IP address, device/browser, logs, analytics events)
• Support data (inquiries, tickets, communications)

3. How We Use Personal Data

We use personal data to provide, secure, operate, and improve the international beta Service.

• Account creation, authentication, and customer support
• International order processing, payment, shipping, and fraud prevention
• Product analytics and service quality improvement
• Legal compliance and response to lawful requests
• Service notices and other communications permitted by law

4. Legal Bases (where applicable)

Depending on jurisdiction, we process personal data under contract performance, legal obligation, legitimate interests, or consent.

Where consent is required, you can withdraw consent at any time.

5. Sharing and Processors

We may share personal data with infrastructure providers, payment processors, logistics providers, analytics/support vendors, and legal/professional advisors as required.

We do not sell personal data.

6. International Transfers

Personal data for international beta users may be transferred across service regions, and we apply lawful safeguards required for those transfers.

7. Retention and Security

We retain personal data only as long as needed for business, legal, accounting, dispute, and security purposes.

When you request account deletion, we keep the account in a restorable pending-deletion state for 7 days.

After the recovery window ends, personal data is deleted or irreversibly anonymized unless a longer retention period is required for legal, accounting, tax, fraud prevention, security, chargeback, dispute, or order-related obligations.

We apply technical and organizational safeguards, but no system can be absolutely secure.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, port, object, restrict, and withdraw consent.

9. Children

The Service is not intended for children under 13, except where legally permitted with required consent.

10. Cookies and Similar Technologies

We use cookies and similar technologies as described in our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated as required by law.